Our policy

Safety Protocol Please Follow:

This message is for anyone who has received or is planning to receive any of the three COVID-19 vaccinations and booster. (Pfizer-BioNTech, Moderna, and the Johnson & Johnson's Janssen)


At this time there are known short term side effects after receiving vaccines including enlarged lymph nodes and possible blood clotting. These side effects are contraindications for massage and will not be suitable. The risks may be very low depending which vaccine you've received. For your safety please notify the office before your scheduled appointment if you have any of the following:

  • Chills or fever

  • Body aches

  • Enlarged lymph nodes around your neck, armpits, chest or groin

  • Sore throat or dry cough

  • Vomiting and diarrhea

Please wait 30 or more days after your last vaccine or when side effects subside to receive a massage if you have said ‘yes’ to any of the above. Sorry for any inconvenience, we are all learning as we go. 

Please call or text the office

413-272-9664 to cancel or reschedule

Email: sanohealing202@gmail.com 

  • If you are sick, or experiencing symptoms such as, dry cough, difficulty breathing, fever of 100.3 F or more, or have been in contact with anyone diagnosed with COVID in the last 14 days please cancel your appointment immediately

  • Masks are now optional

  • Please thoroughly wash your hands for 20 seconds prior to entry of Sano Healing studio (there are restrooms to your right)

  • Shoes off before entering the treatment room

  • Intake forms should be completed online prior to appointment, forms are sent to your email, having intake form completed prior to your appointment will save 10 minutes of your session time

  • The studio is thoroughly cleaned and sanitized after each session

  • For safety measures max of only 5 clients daily

  • Please do not bring guest to your appointment for they will not be allowed to enter the studio


  • I understand that massage therapy is provided for stress reduction, relaxation, relief from muscular tension, and improvement of circulation and energy flow.

  • If I experience pain or discomfort during the session, I will immediately inform my therapist so that pressure/strokes can be adjusted to my level of comfort. I will not hold my therapist responsible for any pain or discomfort I experience during or after the session.

  • I understand that the services offered today are not a substitute for medical care. I understand that my therapist is not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat physical or mental illness.

  • I affirm that I have notified my therapist of all known medical conditions and injuries.

  • I agree to inform the therapist of any changes in my health and medical condition. I understand that there shall be no liability on the therapist’s part should I forget to do so.

  • I understand that massage is entirely therapeutic and non-sexual in nature.


Appointment cancellations


Heavy snow or other hazardous weather conditions will not result in a fee for appointment cancellations. In the event due to hazardous weather we will call and email you to cancel for that day. To reschedule your next appointment, please refer to the home screen page. Cancellations less than 24 hours prior to session and/or arriving 15 minutes past session start time is considered a missed appointment and full payment is due. 

If in the case you are sick due to COVID-19 or have been exposed to someone diagnosed with COVID-19, please call to cancel your appointment immediately. Your fee will be waved and you prepaid session will appear back on your massage account. If you have any questions 

Please email:  sanohealing202@gmail.com 

      Respect for others

When you are in our hallways please be mindful and use quiet voices, there are other professionals working on the same floor who need to work. Quiet indoor voices appreciated. No running in the hallways. Restrooms are to the right of our suite, there is a men's room as well as a ladies room, please clean up after yourselves. Before you enter our studio please wash your hands. Toilets and sinks are cleaned daily, but feel free to clean before you use the rest room. There is cleaning spray in each of the restrooms, property of Sano Healing. Our office is in the process of expansion, we now have two treatment rooms as well as a front office space. Couples massage will soon we'll be able. Stay tuned! Emails will be sent out once couples massage is available.